WeAidCancellation & refund policy
Last updated · WeAid is operated by ,
You can cancel from your tracking page (the link we sent when you booked) or by calling WeAid.
| When you cancel | What you get back |
|---|---|
| Before a pro is assigned | 100% |
| A pro is assigned but hasn't set off | 100% |
| Your pro is already on the way | Everything except ₹99, which goes to the pro for their travel |
| The pro has arrived or the work has started | The booking can't be cancelled — please report a problem instead and we'll sort it out |
| WeAid can't find a pro, or the pro doesn't turn up | 100%, and we'll offer to rebook |
Not happy with the work
Report it within 48 hours from your tracking page or by phone. If the work wasn't done properly, WeAid will send a pro back to fix it at no extra charge. Where that isn't possible or doesn't solve it, WeAid will offer a partial or full refund depending on what was done.
How refunds are paid
Refunds go back to the way you paid. Card, UPI and net-banking refunds through Razorpay usually reach you in 5–7 working days, depending on your bank. If you paid WeAid directly by UPI, we send the refund by UPI within 2 working days.
Site visits
Site visits and written quotes for bigger jobs are free. If you go ahead, the agreed quote is what you pay.
Contact & grievances
Phone:
Email:
Grievance Officer:
Address:
We acknowledge complaints within 48 hours and aim to resolve them within 30 days, as required by the Consumer Protection (E-Commerce) Rules, 2020.
Phone:
Email:
Grievance Officer:
Address:
We acknowledge complaints within 48 hours and aim to resolve them within 30 days, as required by the Consumer Protection (E-Commerce) Rules, 2020.